Customer support agreements

The most effective way for a perfect technical condition


Every piece of Cat equipment is designed and built to provide maximum productivity and operating economy throughout its working life. UAB Avesco Lithuania can help you maintain that built-in value through a Customer Support Agreement (CSA).

What is a Customer Support Agreement?

A CSA is any arrangement between you and your Cat dealer that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that your Cat dealer will provide you with careful planning and ongoing attention that will help you succeed.

When you have a CSA with UAB Avesco Lithuania, you have more time to do what you do best -- run your business. Our trained technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone's goal is the same: helping you get more work done at a lower cost.

Perhaps the most important feature of any CSA is flexibility.

There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. We will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non-Cat equipment.

Customer Support Agreements are not just for large pieces of equipment, and they are not just for new equipment either. The need to get more work done at a lower cost is the same, regardless of age or application.

UAB Avesco three types of Customer Support Agreements:

  1. Equipment maintenance agreement
  2. Equipment maintenance and repair agreement
  3. Premium Support agreement

Equipment maintenance agreement:
This type of CSA includes overall visual and technical maintenance works and all materials necessary to perform these works. Every time after regular maintenance you will receive a comprehensive report. Analysis of this report may help to take necessary actions, that will prevent big technical problems of your equipment in the future.

Equipment maintenance and repair agreement:
This is the most popular type of CSA, that includes all maintenance and repair works. All works are performed by our qualified technical specialists. This agreement also includes Product Link system supervision as well as S•O•SSM services. This agreement will let you  have better control of your expenses related with machine maintenance and organizing of repair works.

Premium Support agreement:
This kind of agreement includes everything from above and additionally includes overhaulings as well as not planned repair works.

Priežastys, kodėl verta pasirašyti aptarnavimo sutartį:

  • Minimalios mašinų prastovos ir efektyvesnis darbo laiko planavimas.
  • Reguliarios apžiūros užtikrina didesnį mašinos našumą.
  • Nereikia užšaldyti lėšų ir laikyti atskiro atsarginių dalių sandėlio.
  • Darbus atliks kvalifikuoti Cat specialistai.
  • Diagnostikos ir analizių dėka gausite duomenų apie mašinos galimas problemas, todėl iš anksto galėsite pasirūpinti jų prevencija.
  • Visiška sąnaudų kontrolė.
  • Aukštesnė mašinos vertė antrinėje rinkoje.
  • Visiška ramybė dėl laiku atliktos ir kokybiškos technikos priežiūros.

Contact us and we will help you with selecting the most appropriate CSA type according to your equipment type, number of machines in your fleet and other individual features of your business.